waja888 Privacy Policy

Introduction

waja888 ("we", "our platform") is an online gambling platform operating under international licensing. We are committed to protecting the privacy of every individual who registers and uses our services. This Privacy Policy is drawn up in line with internationally recognised data protection principles and describes our practices regarding the handling of personal information.

By using the waja888 platform, you agree to the collection and use of your personal information as described in this policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.

Information We Collect

In operating the platform, waja888 collects various types of information to allow our services to function properly and securely. The information collected includes:

• Identity Information: Your full name, identity card number (MyKad), date of birth and gender provided during the account registration process.
• Contact Information: Email address, mobile phone number and mailing address used for account-related communications.
• Financial Information: Details relating to deposit and withdrawal methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency wallets (USDT, BTC, ETH). We do not store credit or debit card information directly.
• Usage Information: Data relating to gaming activity, transaction history, login and logout logs, and account settings preferences.
• Technical Information: IP address, device type, operating system, web browser used and other technical log data collected automatically.
• Communications: Records of communications between you and our customer support team via live chat or email.

How We Use Your Information

The personal information we collect is used solely for legitimate platform operations and the delivery of services to you. Specifically, your information is used to:

• Process account registration and verify your identity in line with KYC (Know Your Customer) compliance requirements.
• Process deposit and withdrawal transactions via supported payment methods.
• Deliver bonuses, promotions and offers related to your account, including a welcome bonus of up to RM888.
• Provide 24/7 customer support in Bahasa Melayu and English via live chat and email.
• Analyse usage patterns for platform improvement and account security purposes.
• Meet applicable legal and regulatory compliance obligations, including anti-money laundering and age verification.
• Send important notifications regarding your account, changes to terms, or security updates.
• Identify and prevent fraud, account misuse or suspicious activity.

Sharing Information with Third Parties

waja888 does not sell, rent or trade your personal information to third parties for marketing or commercial purposes. However, in certain limited circumstances, your information may be shared with:

• Payment Service Providers: E-wallet providers, banks and payment platforms that process your financial transactions, subject to their own privacy policies.
• Technology Providers: Gaming software and technical infrastructure providers that require minimum data for service delivery.
• Statutory Authorities: Regulatory bodies, law enforcement agencies or courts when required by law or court order.
• Audit Reviews: Independent auditors or international licensing bodies conducting compliance reviews of platform operations.

Every third party that receives data from us is required to maintain the confidentiality of that information and use it only for the specified purpose.

Data Security and Protection

The security of your personal information is a top priority for waja888. We implement multiple layers of technical and procedural protection to keep your data safe, including:

• Data encryption using SSL/TLS protocols during the transfer of information between your device and our servers.
• Data storage systems protected with strict access controls and multi-factor authentication for authorised personnel.
• Continuous security monitoring to detect and respond to any threats or unusual activity.
• Clear incident response procedures to ensure you are promptly notified should any material data breach occur.
• Regular staff training on cybersecurity best practices and personal data handling.

Cookies and Tracking Technologies

The waja888 platform uses cookies and similar tracking technologies to improve the user experience and ensure platform functions run smoothly. The cookies used include:

• Essential Cookies: Required for basic platform functions such as login session authentication and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with the platform for service improvement purposes.
• Functional Cookies: Store your personal preferences such as display settings and game preferences to provide a more personalised experience.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and performance.

Data Retention

waja888 retains your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Generally:

• Active account information is retained for the duration your account remains active and for a period following account closure to meet legal obligations.
• Financial transaction records are kept in line with legal requirements relating to anti-money laundering and financial documentation.
• Customer support communication logs are retained for reference and service improvement purposes.
• When data is no longer needed, it will be deleted or anonymised in a secure and irreversible manner.

Amendments to This Privacy Policy

waja888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service developments. Any material amendments will be communicated to you via your registered email or a clear notice on the platform.

Continued use of the waja888 platform after the effective date of any such amendment is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal data by waja888, please contact our customer support team:

• Via live chat available 24/7 directly on the waja888 platform.
• Via email at: [email protected]

Our team will endeavour to respond to every privacy-related enquiry within a reasonable time. Our support service operates in Malay and English.